flowchart TD A([Load is In Transit]) --> B((Driver reports breakdown)) B((Driver reports breakdown)) --> C[Dispatcher reviews breakdown report] C[Dispatcher reviews breakdown report] --> D{Truck can continue safely?} D{Truck can continue safely?} -->|Yes| E[Create repair ticket / roadside assistance] E[Create repair ticket / roadside assistance] --> F[Keep same truck, driver, and trailer] F[Keep same truck, driver, and trailer] --> G([Load remains In Transit]) D{Truck can continue safely?} -->|No| H[Start Emergency Equipment Recovery] H[Start Emergency Equipment Recovery] --> I[Capture breakdown details
time, location, issue, odometer, photos, notes] I[Capture breakdown details
time, location, issue, odometer, photos, notes] --> J[Mark original truck Out of Service] J[Mark original truck Out of Service] --> K[Create repair ticket linked to truck and load] K[Create repair ticket linked to truck and load] --> L{What must change?} L{What must change?} -->|Truck only| M[Select replacement truck] L{What must change?} -->|Trailer only| N[Select replacement trailer] L{What must change?} -->|Driver only| O[Select replacement driver] L{What must change?} -->|Multiple resources| P[Select replacement driver, truck, and trailer] M[Select replacement truck] --> Q{Replacement truck eligible
and available?} N[Select replacement trailer] --> R{Replacement trailer eligible
and available?} O[Select replacement driver] --> S{Replacement driver eligible
and available?} P[Select replacement driver, truck, and trailer] --> T{All replacement resources
eligible and available?} Q{Replacement truck eligible
and available?} -->|No| U[Show conflict or ineligibility
choose another resource] R{Replacement trailer eligible
and available?} -->|No| U[Show conflict or ineligibility
choose another resource] S{Replacement driver eligible
and available?} -->|No| U[Show conflict or ineligibility
choose another resource] T{All replacement resources
eligible and available?} -->|No| U[Show conflict or ineligibility
choose another resource] U[Show conflict or ineligibility
choose another resource] --> L{What must change?} Q{Replacement truck eligible
and available?} -->|Yes| V[Close current Load Equipment Segment] R{Replacement trailer eligible
and available?} -->|Yes| V[Close current Load Equipment Segment] S{Replacement driver eligible
and available?} -->|Yes| V[Close current Load Equipment Segment] T{All replacement resources
eligible and available?} -->|Yes| V[Close current Load Equipment Segment] V[Close current Load Equipment Segment] --> W((Create Recovery Event)) W((Create Recovery Event)) --> X[Create new Load Equipment Segment
with replacement resources] X[Create new Load Equipment Segment
with replacement resources] --> Y[Preserve original truck/trailer/driver history] Y[Preserve original truck/trailer/driver history] --> Z{Make replacement truck
driver's normal current truck?} Z{Make replacement truck
driver's normal current truck?} -->|Yes| AA[Close Driver Current Truck history] AA[Close Driver Current Truck history] --> AB[Create new Driver Current Truck assignment] AB[Create new Driver Current Truck assignment] --> AC[Continue load using replacement resources] Z{Make replacement truck
driver's normal current truck?} -->|No| AC[Continue load using replacement resources] AC[Continue load using replacement resources] --> AD[Update current Load Assignment
for operational view only] AD[Update current Load Assignment
for operational view only] --> AE((Add audit events and timeline entries)) AE((Add audit events and timeline entries)) --> AF([Load stays In Transit]) AF([Load stays In Transit]) --> AG((Driver resumes delivery))

To Do

In Progress

In Review

Done